• Student Rights and Responsibilities

  As a student at a Connecticut State Community College, you have the right to:

  • Know what federal, state, and institutional sources of financial aid is available to you.
  • Know the financial aid procedure and how aid is awarded.
  • Know when and how financial aid is paid.
  • Know the cost of attendance at CT State.
  • Know and comply with the Return to Title IV policies and procedures for withdrawals.
  • Know what portion of financial aid is grant (or gift) aid.
  • Know what portion of financial aid is a loan, and the terms of the loan at the time it is made. This includes knowledge of your interest rate, grace period, and repayment terms.
  • Know how much need has been met by your financial aid award.
  • Know the criteria for continued eligibility for financial aid.

  As a student at a Connecticut State Community College, you are responsible for:

  • Knowing and meeting all posted financial aid deadlines.
  • Providing all information and/or documentation requested by the Office of Financial Aid Services.
  • Reading and understanding all forms and correspondence related to financial aid. This includes retaining copies for your records.
  • Accepting responsibility for all agreements signed by you.
  • Reporting any significant changes in financial circumstances, such as divorce or death of a family member, which may change your determination of financial need.
  • Returning all financial aid forms by the date requested.
  • Knowing and complying with all CT State payment policies.
  • Notifying your loan lender and CT State if you change your name, address, or enrollment status.
  • Complying with any and all conditions of employment under the work-study program.
  • Completing your financial aid application as soon after October 1 as possible.
  • Repaying all student loans as agreed upon.
  • Meeting the terms of the satisfactory academic progress policy to continue your financial aid eligibility.

• Satisfactory Academic Progress Policy

  Federal regulations require that a student receiving financial aid under the Title IV programs make satisfactory academic progress (SAP) in accordance with the standards set by the Board of Regents, and the US Department of Education. In order to maintain eligibility for financial aid, students must be making satisfactory progress towards completion of their degree or certificate program. Recipients of financial aid under the Title IV programs, state aid and/or other financial aid programs directly administered or certified by the CT State colleges must meet the minimum SAP standards in order to continue to be eligible for aid. Some certificate programs are not eligible for financial aid and therefore the minimum SAP standards do not apply to students matriculating in those programs.

  We encourage you to review and become familiar with the SAP policy, which is located at https://www.ct.edu/files/pdfs/FinancialAid-SAP-Policy.pdf. Questions concerning this policy may be addressed to Campus Supervisors of Financial Aid Services at the attending CT State campus.

  Please note, the SAP policy is not the same as the Academic Progress policy at your college.

  Satisfactory academic progress in eligible certificate and degree programs is determined using your cumulative academic history at the college, measured by your cumulative Grade Point Average to determine a qualitative measure and your cumulative pace of completion in your courses to determine your pace measure. All attempted credits at the college must be evaluated in the SAP calculation. This includes incomplete courses, course withdrawals, course repetitions, noncredit remedial courses (with appropriate credit equivalency evaluation), and ESL courses. Transfer credits are counted as both attempted and earned credits.

  The SAP standard if you are seeking a certificate is:

  Credits Attempted	Minimum Cumulative GPA	Minimum Completion Pace
  0 – 11.99	0.0	0.00%
  12 +	2.0	67.00%

  The SAP standard if you are pursuing a degree is:

  Credits Attempted	Minimum Cumulative GPA	Minimum Completion Pace
  0 – 11.99	0.0	0.00%
  12 – 30.99	1.7	50.00%
  31 – 49.99	2.0	50.00%
  50 – 59.99	2.0	60.00%
  60 +	2.0	67.00%

  For students falling below a cumulative GPA of 1.7 and/or a minimum completion pace of 50%, you will be required to meet with a member of the advising staff prior to registering for coursework in the next semester.

  If you are seeking to repeat a course that you have previously passed for a better grade, please be aware that federal law only permits us to pay for one repetition of a previously passed course. A second repetition of a previously passed course is not eligible for financial aid.

  You will receive notifications from the college regarding your SAP status in your college email account. You are also able to view your status at any time within your Self-Service Banner account.

  You may only receive financial aid for any attempted credits that do not exceed 150% of your program length. For example, if you are in a 60-credit program, you may receive financial aid for up to 90 attempted credits. Likewise, if you are in a 30-credit certificate program, you may receive financial aid for up to 45 attempted credits. This requirement applies to students who change programs and/or pursue double majors.

  If you do not meet the terms of the SAP policy, you will be placed on Financial Aid Warning. This status is only available to you one time during your academic career at our college. While on Warning, you may receive financial aid for one additional semester, which would be your next semester of enrollment. If you do not meet the terms of the policy a second time, your status will change to Unsatisfactory Progress, and you will become ineligible to receive financial aid. In order to get back into Satisfactory standing, you may pay for courses out of pocket. You may also be eligible to file an appeal to get back into Satisfactory standing.

  Appeals may be made for extenuating circumstances, such as the death of a family member, illness or injury, or other undue hardship. Submitting an appeal does not guarantee your reinstatement of financial aid. An appeal form is located in the Forms section of your college’s financial aid website.

  Your appeal with supporting documentation will be reviewed by a committee. If a successful appeal is made, you will be reinstated and placed on Financial Aid Probation on the condition that certain academic requirements be met to maintain eligibility. If your appeal is unsuccessful, you will remain ineligible for financial aid and will be responsible for any charges associated with your enrollment.

• Return of Title IV Funds Policy

  The Office of Financial Aid Services is required by federal law to recalculate your eligibility for federal grants and loans if you withdraw, drop out, are dismissed, or take a leave of absence prior to completing 60% of the semester. This also includes if you unofficially withdraw, or stop attending your courses at will without officially notifying the college.

  The concept behind our policy is that both you and the college are allowed to retain only the amount of federal financial aid that is earned. If you withdraw or stop attending classes, whether any credit has been earned or not, a portion of the financial aid you had received is considered to be unearned and must be returned to the US Department of Education. Faculty are asked to monitor your engagement in your coursework throughout the semester as a means to determine your last date of participation in the event you stop attending classes or receive an F-grade, as this is the date that our office must use in the event you do not notify the college of your desire to formally withdraw. If you attend through 60% of the semester you are scheduled to attend, you are considered to have earned 100% of your federal financial aid.

  All students are required to demonstrate academic engagement in each of their registered courses no later than the “census” date of each semester. This is generally the 21st calendar day of each Fall and Spring semester. If you have not demonstrated engagement in all of your courses for a given period, you will be considered to have not started the term and will not be eligible to receive your financial aid. You will also be assigned a registration status of Never Participated (NP) for each course in the term.

  Academic engagement includes, but is not limited to:

  • Physically attending a class where there is an opportunity for direct interaction between the instructor and students;
  • Submitting an academic assignment;
  • Taking an exam, an interactive tutorial, or computer-assisted instruction;
  • Attending a study group that is assigned by the school;
  • Participating in an online discussion about academic matters; and
  • Initiating contact with a faculty member to ask a question about the academic subject studied in the course.

  This does not include activities where a student may be present, but not academically engaged, such as:

  • Logging into an online class without active participation; or
  • Participating in academic counseling or advising.

  The instructor in each of your courses is responsible for making the determination of academic engagement. Your self-certification of attendance or engagement is not acceptable unless it is supported by documentation from the school.

  If you are registered for courses that do not span the entire 15-week semester, there is important information you should be aware of. These types of courses are known as “modules.” This includes shortened courses in the Fall and Spring semesters, as well as summer and winter courses. If you withdraw from a module within the term but are still registered for other modular courses later in the semester, you are required to provide a written statement to the Office of Financial Aid Services that indicates your intention to return for your other classes. Without the statement, you will be considered withdrawn from all other courses and will be subject to the Return of Title IV funds calculation.

  Return of Title IV Funds Process

  Step 1

  The first step our office must take is working through a series of formulas to determine the amount of your financial aid that must be returned to the US Department of Education. Using your last date of participation as noted by your faculty or your official withdrawal date, we must determine the total number of days you attended and the total number of days you were scheduled to complete. Weekend days count in this calculation, but scheduled breaks of five days or more (such as Thanksgiving Break or Spring Break) do not. The days you attended are divided by the days you were scheduled to attend. This percentage is then multiplied by the total aid you were eligible to receive, which determines the amount of financial aid you earned in the term.

  Total Aid – Earned Aid = Unearned Aid (aid to be returned)

  Step 2

  We then need to determine the total amount of institutional charges that you were billed (your tuition and fees, and if you used your financial aid at the college bookstore, the amount you spent). The amount of institutional charges is multiplied by the percentage of unearned aid.

  Institutional Charges x % of Unearned Aid = Amount Returned by the School

  Our office must then return the amount of your unearned federal financial aid to each of the Title IV programs in the following order:

  1. Federal Direct Unsubsidized Loan
  2. Federal Direct Subsidized Loan
  3. Federal Direct PLUS Loan
  4. Federal Pell Grant
  5. Federal Supplemental Educational Opportunity Grant (FSEOG)

  Step 3

  We are then required to calculate the amount for which you are responsible by subtracting the amount returned by the school from the amount that is unearned. That remaining amount is your share and is allocated in the same order as above.

  Total Amount Unearned – Amount Returned by the School = Your Responsible Amount

  Once we determine the dollar amount and which federal programs must be repaid, you will be notified in writing, which will include any amount you owe. Funds that must be returned by the student to any of the loan programs can be paid in full in accordance with your loan repayment terms on your Master Promissory Note. For grant dollars that need to be repaid, you will have 45 days to make repayment only for amounts that exceed $50. Any unpaid balances are turned over to the US Department of Education, and may impact your ability to receive future federal financial aid.

  This policy on Return of Title IV Funds is separate from our policy on Refund and Course Withdrawals, which may be found at https://www.ct.edu/files/pdfs/3.7-refund-policy.pdf.

  Before withdrawing, or choosing to stop attending your courses, it is important you understand these policies so that you understand what consequences may occur. Officially withdrawing is always your responsibility, and may be done in the Registrar’s Office.

  We understand this is a complicated process. If you are unsure of what the impact to your financial aid might be, anyone in the Office of Financial Aid will be more than happy to assist you.

• In-Person Services
• Find an Office
• Online Services
• Student Enrollment Agreement
• Financial Aid
• Payment
• Tuition and Fees

In-Person Services

Payment

Learn More About Paying for Classes

U-Passes

Third-Party Vouchers

Find Your Bursar/Business Office

• Find your campus from the list above to find locations, hours and contact information for your local bursar/business office.

• Asnuntuck Bursar/Business Office

  Students paying their bills with cash must bring their payment to the Business Office cashier window during office hours.

  Address: 170 Elm Street, Enfield, CT 06082
  Email: AS-Business-Office@ctstate.edu 
  

  Hours

  Monday-Friday: 8:30 a.m.-4 p.m.

  Staff

  Evan Leslie
  Administrative Services Assistant
  Phone: 860-253-3051
  Email: evan.leslie@ctstate.edu

  Sally DeJesus
  Administrative Services Assistant
  Phone: 860-253-3175
  Email: sally.dejesus@ctstate.edu 
  
  Kim Dragan
  Associate Director of Finance
  Email: kim.dragan@ctstate.edu
  Phone: 860-253-3044

• Capital Bursar/Business Office

  Email: ca-bursar@ctstate.edu 
  Phone: 860-906-5061

  Hours

  Monday-Thursday: 9:00 a.m.–5:00 p.m.
  Friday: 9:00 a.m.–3:00 p.m.

• Gateway Bursar/Business Office

  Location: Room N216 (Second floor of the North Building)
  Address: 20 Church Street, New Haven, CT 06510
  Email: GW-StudentPayments@ctstate.edu
  Phone: 203-285-2009
  Fax: 203-285-2001

  Hours

  Monday-Friday: 8:15 a.m.-4 p.m.
  

• Housatonic Bursar/Business Office

  Student Accounts/Bursar's Office
  Location: Lafayette Hall, L123
  Address: 900 Lafayette Boulevard, Bridgeport, CT 06604, Attn: Student Accounts/Bursar
  Phone: 203-332-5260
  

  Hours

  Monday-Friday: 8:30 a.m-4:30 p.m.

• Manchester Bursar/Business Office

  Location: SSC L165
  Address: Bursar’s Office, Manchester Community College
  Great Path, MS #10, PO Box 1046, Manchester, CT 06045-1046
  Email: matGenInfoBursars@ctstate.edu 
  Phone: 860-512-3640
  

  Hours

  Monday-Thursday: 9 a.m.-4 p.m.
  Friday: 9 a.m.-12:30 p.m.

  Payments may be made in person or mailed.

• Middlesex Bursar/Business Office

  Location: Founders Hall, Room 113
  Address: 100 Training Hill Rd., Middletown, CT 06457
  Email: MX-Business@ctstate.edu 
  Phone: 860-343-5729
  

  Hours

  Monday, Wednesday, Thursday: 8:30 a.m.–4:30 p.m.
  Tuesday: 10 a.m.–6 p.m.
  Friday: 8:30 a.m.–4 p.m.

• Naugatuck Valley Bursar/Business Office

  Location: Kinney Hall, K508
  Address: 750 Chase Parkway, Waterbury, CT 06708
  Email: NV-Bursars@ctstate.edu
  Phone: 203-575-8164

  Hours

  Monday-Friday: 8 a.m.-5 p.m.

• Northwestern Bursar/Business Office

  Location: Cashier’s Office – Room 302 
  Address: CT State Northwestern, Attention: Cashier's Office, Park Place East, Winsted, CT 06098
  Phone: 860-738-6415
  Contact: danielle.whitaker@ctstate.edu 
  

  Hours

  Monday-Friday: 8:30 a.m.–4 p.m.

• Norwalk Bursar/Business Office

  Our office staff is committed to assist students and families in accessing financial resources to meet the cost of attending college. We can be reached by phone, email, or in-person during our office hours to gladly answer any financial questions you may have.

  Some of the functions of the Business Office include processing payments, refunds, payment plans, applying waivers, generating bills, and coordinating collection efforts.

  Location: East Campus, Room E103
  Email: NK-BusinessOffice@ctstate.edu
  Phone: 203-857-7046
  Fax: 203-857-7069
  

  Hours

  Monday-Thursday: 9 a.m.–5 p.m.
  Friday: 9 a.m.–4 p.m.

• Quinebaug Valley Bursar/Business Office

  Location: 2^nd Floor, Room C223
  Address: 742 Upper Maple Street, Danielson CT 06239
  Phone: 860-932-4004
  

  Hours

  Monday-Friday: 8:30 a.m.–4 p.m.

  Staff

  Alessandra Lundberg
  Director of Finance & Administrative Services
  Phone: 860-932-4170
  Email: alessandra.lundberg@ctstate.edu

  Amanda Muckle
  Administrative Services Assistant
  Phone: 860-932-4152
  Email: amanda.muckle@ctstate.edu

  Donna Bayer Carreaux
  Administrative Services Assistant
  Phone: 860-932-4093
  Email: donna.bayercarreaux@ctstate.edu

• Three Rivers Bursar/Business Office

  Address: 574 New London Turnpike, Norwich, CT 06360
  Phone: 860-215-9026
  Fax: 860-215-9904

  Staff

  Phyllis Brown
  Fiscal Administrative Assistant
  Phone: 860-215-9217
  Email: phyllis.brown@ctstate.edu

  Hours

  Monday-Friday: 8:30 a.m.–4:30 p.m.

• Tunxis Bursar/Business Office

  Phone: 860-773-1315
  Address: 271 Scott Swamp Road, Farmington, CT 06032-3187
  Payments can be made using cash, check or credit card (Visa/Mastercard/Discover/American Express), by phone, mail or online.

Online Services

• Access 1098-T Information

  Learn more about the 1098-T tuition statement here.

  • Log into my.ctstate.edu
  • Find “Student Accounts and Billing” card and
    
    • click on “View Unofficial 1098T” or "Download Official 1098T"

  

  PLEASE NOTE: Students also have the option to view and download the 1098-T from General Dynamics' website. The student may set up an account in Vangent (now called General Dynamics Information Technology) to download or print a 1098-T for any year. The link to the General Dynamics login page is https://tra.maximus.com. The student can create an account by clicking on First Time Students. Once the account is created, the student can then enter a User ID and Password and click on Login within the main webpage.

• Appeal for Refund of Tuition and Fees

  Credit Students: To submit a request for a refund, students should submit their request (along with applicable supporting documentation) online using the CSCU - File Upload Service. Appeals will only be considered for one of the following reasons: documented medical emergency, documented personal emergency, documented military relocation/deployment, or incorrect advisement for your program of study. Appeals are expected to be submitted during the term for which the appeal is requested. Appeals received for a course(s) that occurred in the prior academic year will not be reviewed.
  
  Non-Credit Students: A full refund for non-credit programs will only be considered when a student drops a class 24 hours prior to the first scheduled meeting of a refund-eligible course. You may submit your written refund request to the CT State Office of Workforce Development and Continuing Education at your home campus in person, by mail, e-mail, or fax.

• Authorize Others to Access Bills

  Does someone else help you with the bills? You can authorize your parents, employer, or anyone you choose to view your bill, make payments directly on your account, and even sign up for a Tuition Installment Plan. Any student can give permission to an Authorized User, even those not enrolled in a Tuition Installment Plan.

  It’s easy to give someone access. All you need is a valid email address. Follow the steps below:

  Set Up Account Payment Information

  • Log into my.ctstate.edu
  • Find “Student Accounts and Billing” card and click on “My Account”
  • This will bring you to the Touchnet Payment Center where you’ll be able to view activity, enroll in a payment plan, make a payment, and more.

• Enroll in Direct Deposit

  You may wish to set up direct deposit to allow financial aid and student refunds to be deposited in your checking account. Here are some important things to know:

  • Direct deposit enrollment allows only your net financial aid and student refunds to be electronically deposited into your personal checking account. Your enrollment in this direct deposit service does not apply to any payroll check from the college.
  • To enroll in direct deposit you must have a valid e-mail address and a checking account at a financial institution that participates in the Automated Clearing House (ACH). Most banks and credit unions participate in ACH.
  • Initial establishment (or modifications) of direct deposit accounts will be complete after 6 business days from your enrollment. All refunds will be in the form of a check until direct deposit enrollment is complete.
  • The authorization for direct deposit will remain in effect until you modify or cancel it. If you close your checking account, make sure you change your account information so your refunds will be available to you as quickly as possible.

  In order to sign up or change anything related to your direct deposit of your tuition refund:

  • Login to your my.ctstate.edu account
  • Find “Student Accounts and Billing” card and click on “My Account

  

  • This will bring you to the Touchnet Payment Center where you’ll be able to view activity, enroll in a payment plan, make a payment, and more.

  • More details on direct deposit with directions on how to set it up, and how to change it can be found here.

• Enroll in a Payment Plan

  Any credit student enrolled in a regular academic semester with charges of $1,029 or more can enroll in a payment plan unless there is an unpaid balance from a previous semester. The plan costs $25 (non-refundable) and is due when you enroll in a payment plan. A payment equal to 40 percent of your tuition bill is also required at the time you enroll in a payment plan unless your financial aid has been officially awarded. A $15 fee will be charged for each late payment. Payments are due monthly. With the initial payment due at the time of registration. The final payment is due in October for Fall plans, in March for Spring plans. Please note: Failure to meet the college’s payment deadlines can subject your entire semester’s registration to cancellation. Without exception, once your registration has been cancelled, you won’t be able to re-register for your classes unless space is available.

  Watch the following video on how to set up a payment plan in English or Spanish.

  • Login to your my.ctstate.edu account
  • Find “Student Accounts and Billing” card and click on “My Account”

  

  • This will bring you to the Touchnet Payment Center where you’ll be able to view activity, enroll in a payment plan, make a payment, and more.

  Note: Make sure you complete all the steps until you receive confirmation of payment. If not done properly, the payment will not be successful, you will have a balance and will be subject to account holds.

  PAYMENT PLANS AUTO PAYMENT AND LATE FEE POLICY

  • Auto Payments are an option as long as it is completed and all the information is correct
  • If you do not enroll in Auto Pay you must log in to Touchnet every month to schedule your payments. You can also call or stop by the office to complete the task.
  • If your monthly payments are late, there will be a $15 late fee charge applied to your remaining balance
  • If your balance is not paid prior to the start of registration of the next semester, your account will be subject to a hold. The hold will be lifted once your account balance is zero.

• Make a Payment

  • Login to your my.ctstate.edu account

  • Find “Student Accounts and Billing” card and click on “My Account”

  

  • This will bring you to the Touchnet Payment Center where you’ll be able to view activity, enroll in a payment plan, make a payment and more.

  Note: Make sure you complete all the steps until you receive confirmation of payment. If not done properly, the payment will not be successful, you will have a balance and will be subject to account holds.

• View or Print Your Statement/Bill

  • Login to your my.ctstate.edu account

  • Find “Student Accounts and Billing” card and click on “My Account”

  

  • This will bring you to the Touchnet Payment Center where you’ll be able to view activity, enroll in a payment plan, make a payment, and more.

  • Once in Touchnet, select the school account you wish to view

  • Under the “Statements” box, select “View Statements”

  • Select the “View” button on the latest statement-feel free to print if you want a copy for your records

Student Enrollment Agreement

See Full Agreement